Examples of Issues and Solutions
- Customer Issues 1
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- ・Need for people to do their work competently but also keeping in mind the big picture.
- ・Poor ability to make proposals to top executives.
- Biggest difference between senior and middle managers is that the former has to manage numerous subordinates indirectly through their direct subordinates such as section chiefs or deputy chiefs.
- Middle managers are responsible for training all members, but senior managers only train potential successors.
- Because their area of responsibility is extensive, senior managers have to make decisions even in fields where they are not competent.
Seven Activities required of Senior Managers Hexagon Plus®
- Customer Issues 2
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- ・Managers are required to achieve results as a team, not as individuals.
- ・Managers should be more responsible for training their staff.
- They should know that achieving results as a team requires a different set of behaviors from achieving results as an individual.
- Knowledge of teambuilding processes and methodologies are necessary for organizational success.
- Building staff trust can be done through personal training and offering concrete feedback.
